Frequently Asked Questions

E-Speed Filing Program - FAQ

The following is a compilation of frequently asked questions on the E-Speed Filing Program. The questions have been broken down into categories for quick reference. Should you have a question that is not included on this FAQ, please contact the Member Service Center at status@arbfile.org.

Section 1 - How to use the E-Speed Filing Program

  1. I have tried to log in to E-Speed using the same 'shared account' password we have been using for years but I am not given the options to file or respond to a case. Why is this password not working?
  2. What controls are in place if the same claim has been submitted in E-Speed as well as in Auto?
  3. Why does Company 2 have to identify the insurance type in effect; Personal or Commercial?
  4. Once an individual logs-in using his/her personal password, can the boxes relevant to their personal information be pre-filled to save time?
  5. Other member companies sometimes file arbs in the regular Auto program to an individual/address repeatedly, not knowing if it is the correct individual/location for the particular claim. They will argue they are filing to a known address of our company and therefore not their problem if the correct individual does not get the file. Will this be a problem in E-Speed as well? And can E-Speed filings be forwarded from one individual to another?
  6. If I would like to continue working on a case that I have already started at a later time, do I hit the "cancel" button? If I do, will my work be saved?
  7. If someone has additional tasks to handle while filing, can they minimize the E-Speed screen instead of cancelling out?
  8. How do you locate your E-Speed case in the system; if you had not clicked "Finish" before exiting
    E-Speed and now need to come back? How long will that case information remain "on hold" in your database?
  9. Can the Summary screen be printed?
  10. Can Company 1 go back into E-Speed after submitting a case and see Company 2's contentions?
  11. Does E-Speed have spell check?
  12. Is it mandatory to enter the Claim/Policy Number?
  13. If a company has filed against my company using an incorrect claim number, is this grounds for a valid No Coverage defense?
  14. Do you need to provide a full explanation of the local laws?
  15. What is the actual 'time' cut off on the last day to respond and how does that integrate with time zone considerations?
  16. Once I hit the "Finish" button to send my case to AF, how do I know that it was sent successfully?
  17. Will E-Speed Filings be filed directly to an individual?
  18. E-Speed includes options to edit, withdraw and refile cases. When can these options be used?
  19. Where do I send my evidence?



  1. I have tried to log in to E-Speed using the same 'shared account' password we have been using for years but I am not given the options to file or respond to a case. Why is this password not working?

    • In order to file or respond to an E-Speed case you must have your own personal User ID and password. Your company can be using one of two methods to access the E-Speed Filing Program. The first method is via your company's intranet site. If using the integrated login method (company intranet) an E- Speed user ID and password will not be required.
    • The second method is to assign individual User ID's and passwords to each adjuster using E-Speed. The AF Security Administrator at your company would be able to provide you with your own User ID and password. If you do not have a unique user ID and password, or you do not know if your company is accessing E-Speed via the company intranet site, speak with your immediate supervisor so they can provide you with instructions.
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  3. What controls are in place if the same claim has been submitted in E-Speed as well as Auto?

    • The E-Speed system runs a check to verify if a like claim has already been filed in Auto. If a match is found, Company 1 is shown a list of possible duplicates in both E-Speed and the normal Auto Program. Company 1 has the option of deleting or continuing the case. The Auto program does not run a check to see if a claim has already been filed in E-Speed. You can verify if a like claim has been filed in E-Speed by running a case search on AF's website, using your claim number or insured name. If like cases do end up getting filed in both E-Speed and the regular Auto Program, the case filed first is the one that stands.
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  5. Why does Company 2 have to identify the insurance type in effect; Personal or Commercial

    • The insurance type is requested to ensure consistency when entering the insured name. If the insured type is a commercial entity, the Insured First Name column is disabled and the entire Insured Name is entered in the Insured Last Name column.
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  7. Once an individual logs-in using his/her personal password, can the boxes relevant to their personal information be pre-filled to save time?

    • Relevant personal information automatically pre-fills for an individual after they enter or answer their first case.
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  9. Other member companies sometimes file arbs in the regular Auto program to an individual/address repeatedly, not knowing if it is the correct individual/location for the particular claim. They will argue that they are filing to a known address of our company and therefore not their problem if the correct individual does not get the file. Will this be a problem in E-Speed as well? And can E-Speed filings be forwarded from one individual to another?

    • All E-Speed members provide the e-mail address(es) which other E-Speed Filing member companies can choose when filing against their company. When your company has been filed against the E-Speed notification is received in the form of an e-mail and it is no different from any e-mail in the sense that it can then be forwarded on to others.
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  11. If I would like to continue working on a case that I have already started at a later time, do I hit the "cancel" button? If I do, will my work be saved?

    • The "cancel" button is the correct option. When you click on "cancel" you will be given three options;
      1. Continue entering information on the case,
      2. Cancel and all work that had been completed will be lost, and
      3. Exit, but all information entered to date will be saved.
    • Option 2, cancelling and not saving work, should only be used if you wish to start over for step 1. When using option 3, exiting and saving work, remember to hit "save work" before hitting "cancel" if you are in the middle of writing your contentions or describing an evidence item. This will ensure that all work that has been completed will be saved.
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  13. If someone has additional tasks to handle while filing, can they minimize the E-Speed screen instead of cancelling out?

    • The screen can be minimized. However, the system will time out after 50 minutes of inactivity, so be sure to save your work if you expect to be away for longer than that. IMPORTANT: Save your work periodically by clicking on the "Save Work" button or by advancing to the next page. Failing to do so can result in information being lost in the event of an inadvertent internet connection. When typing contentions or evidence descriptions information is not being transmitted to AF so be sure to hit "Save Work" from time to time if you have been typing for an extended period of time.
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  15. How do you locate your E-Speed case in the system; if you had not clicked "Finish" before exiting E-Speed and now need to come back? How long will that case information remain "on hold" in your database?

    • When you click on Add New Case or Respond to Case, you will be notified if you have any unfinished cases. Your personal "My Watches" list also includes a "case in process" folder to which any partially completed cases will be saved. The unfinished filings stay on the system until completed or deleted.
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  17. Can the Summary screen be printed?

    • Yes. There is a Print Summary option located on the final page.
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  19. Can Company 1 go back into E-Speed after submitting a case and see Company 2's contentions?

    • Yes they can. However, they are not allowed to make any changes to the case. There are no rebuttals in the E-Speed Filing Program, and amendments to case information are only possible if the case is withdrawn and re-filed.
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  21. Does E-Speed have spell check?

    • No. However, users can type their contentions in a word processor of their choice, spell check them, and use the Windows copy and paste features to move the text into the proper E-Speed column. Additionally, AF recommends completing and saving contentions in Word before copying and pasting them into the E- Speed contentions field. This will help prevent the loss of any completed work in the even that you are inadvertently disconnected from the Internet, or you are timed out on the E-Speed system (due to no page advancement for 50 minutes).
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  23. Is it mandatory to enter the Claim/Policy Number?

    • Yes. Although there is no condition precedent to affect settlement it does not replace the need to investigate the claim. You will not be able to advance to the next E-Speed page without entering the claim number or the policy number. In addition to the claim or policy number, you need to enter the name of the insured and the rep's name. Every effort should be made to provide accurate insured information for Company 2.
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  25. If a company has filed against my company using an incorrect claim number, is this grounds for a valid No Coverage defense?

    • No. Each company is expected to make a good faith effort to identify their claim. You need to defend yourself on the issues of liability and submit a complete response. The erroneous claim number can be corrected as you enter your response. If you are not able to identify the claim, you may have a valid "no coverage" situation for which you should file an affirmative defense.
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  27. Do you need to provide a full explanation of the local laws?

    • It is not necessary to enter the full text of the law. However, a brief summary of any applicable local law that supports your contentions is advisable.
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  29. What is the actual 'time' cut off on the last day to respond and how does that integrate with time zone considerations?

    • The cut off time to submit amendments, responses, evidence, etc., on the Materials Due Date is midnight Eastern Time (11:59:59 ET), regardless of the time zone in which you are located.
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  31. Once I hit the "Finish" button and send my case to AF, how do I know that it was sent successfully?

    • The E-Speed system will display a "Response Save Was Successful" message shortly after you have clicked the "Finish" button. If the message is not received, this likely means that there was an inadvertent internet connection and your case has not actually been transmitted to AF. Look in your "My Watches" under the "Cases in Process" tab to verify if the case is still in incomplete status. If the case needs to be completed, be sure to exit and properly log in before proceeding.
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  33. Will E-Speed Filings be filed directly to an individual?

    • Only if a specific individual's e-mail address has been designated as the recipient e-mail address for E-Speed notification. The e-mail addresses a company has pre-identified as valid E-Speed Filing e-mail addresses are the only ones that may be used when filing a case. The e-mail address to which the filing notification will be sent is determined by the Company and subsidiary you have selected to file against as well as the state where the loss occurred.
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  35. E-Speed includes options to edit, withdraw and refile cases. When can these options be used?

    • The 'edit case' feature can be used when Company 1 or Company 2 wish to make changes to company specific information that they may have initially entered incorrectly. Changes can only be made to information that does not have any direct effect on the outcome of the case itself. Editing a case does not change the 'last day to respond' on the case and Company 2 will still have the same 25 day time frame to respond.
    • The 'withdraw' feature can be used when Company 1 wishes to withdraw a case. The feature is not available once Company 2 submits a response. Some reasons for withdrawing a case can include, but is not limited to the following;
      1. case settled prior to hearing
      2. if the incorrect Company 2 name has been selected
      3. incorrect jurisdiction
    • The 're-file case' feature is available when a case has been withdrawn and the user wishes to re-file the case after having made the desired changes.
    • Example: Company 1 has inadvertently filed against XYZ insurance company when they should have in fact filed against ABC Insurance Company. Company 1 could withdraw the case and then re-file the case selecting ABC Insurance Company. All case information such as contentions and evidence descriptions would carry over from the original filing so it would not be necessary to re-enter all case information.
    • The "edit", "withdraw" and "re-file" options are all available from the case summary page.
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  37. Where do I send my evidence?

    • The E-Speed Filing Program is entirely paperless. The evidence in your file that supports your contentions should be described in the E-Speed evidence section. The description of the evidence should be detailed enough to explain the contents of the evidence and how it supports your contentions. Any evidence mailed, faxed, or e-mailed to AF as an attachment will not be accepted.
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Section 2 - Rules & Regulations of E-Speed

  1. Does reference to "lack of coverage" include cases where Company 2 denies lack of any involvement with the claim - (i.e.: no record of any policy, wrong vehicle, etc.)?
  2. Is there a rule that would allow deferral if the insured does not report a loss? There can be many reasons for the failure to report a loss (out of town, country, moved, etc.). Further, if it is an issue of non-cooperation, the coverage investigation and denial process can take some time.
  3. Can we file our PD claim in E-Speed if we have a companion Med Pay or PIP claim?
  4. If the adverse carrier files in E-Speed and we, as Company 2 have an adjoined PIP or Med Pay that would go with our counterclaim, how is that handled?
  5. If the adverse carriers files in E-Speed and we, as Company 2 have a BI claim from Company 1's insured, can we request a deferment?
  6. What happens when Company 2 states there was a phantom vehicle? Can this be raised as an affirmative defense?
  7. As I understand it, a deferment is not permitted when there is a pending bodily injury claim for the property damage claimant? In a state such as Oregon, State law does not allow separate causes of action for property and bodily injury claims.
  8. Many auto claims have supplements that are not known until the car is repaired. Due to the speed of E-Speed, vehicles will not always have repairs completed in 30 days from the loss date or, at least, the final billing and paperwork and billings will not have been completed. Company 1 has the obligation to verify the damages submitted as accurate.
  9. What is a statement? With the unverified evidence rules in E-Speed it is unclear if a conversation a CR has with a witness which is simply summarized in a claims file is a statement. The only way to verify what the witness said is for the Audit Team to contact the witness. Even then, locating the witness, memory etc., could all be problems.
  10. One issue that is commonly arbitrated are disputes over valuation in terms of cost of repair or ACV on a total loss. How will an arbitrator be able to make a meaningful decision based on evidence summaries - much of which are based on hearsay: i.e., conversations a CR has with a car dealer. Not admissible?
  11. I was assigned to hear an Auto case that had previously been filed in E-Speed. The E-Speed filing was closed due to a coverage defense. Can a member refile the same claim in another forum? Isn't the E-Speed decision binding?
  12. Where do I send my evidence?



  1. Does reference to "lack of coverage" include cases where Company 2 denies lack of any involvement with the claim - (i.e.: no record of any policy, wrong vehicle, etc.)?

    • No record of a policy would qualify as a lack of coverage defense. The wrong vehicle being identified is a question of fact that will be determined by the arbitrator. Claims representatives should, at the very least, make sure that the company they are filing against has coverage for the loss. All such cases will be put into the audit pool. If coverage has been denied, a company must explain "the exact basis" for its coverage denial. The arbitrator's interpretation of this explanation will allow them to uphold or deny the defense.
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  3. Is there a rule that would allow a deferral if the insured does not report a loss? There can be many reasons for the failure to report a loss (out of town, country, moved, etc.). Further, if it is an issue of non-cooperation, the coverage investigation and denial process can take some time.

    • There are no deferments or adjournments in E-Speed. Company 2 can take the position of no coverage (non cooperation, no notice, or delayed notice) in E- Speed if the policy contains language that permits them to do so. This is a defense that must be supported with evidence (i.e. policy language and that Company 2 has been notified, in writing, a lack of coverage to their insured). The case would go to hearing and the arbitrator would make a decision based on the evidence provided. Listed evidence should clearly demonstrate that the case has been prejudiced by the insured's actions.
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  5. Can we file our PD claim in E-Speed if we have a companion Med Pay or PIP claim?

    • o Yes. You may wish to conclude the PD portion of the claim promptly and file for your medical claims at a later time. Per E-Speed Article Fourth, the finding on liability is only res judicata to any automobile physical damage issue related to the accident. The E-Speed liability decision will have no bearing on any related medical claims.
    • Note: In certain circumstances, Company 2 may have a valid affirmative defense to have all related claims heard together in AF's paper forums. For example, Company 2 may have a single-limit policy and wishes to have the bodily injury claims looked after before addressing a PD issue. There may also be a statute that does not allow separate causes of action for property and bodily injury claims. When filing in E-Speed with the knowledge that companion claims exist, take a moment to consider if there may be a valid reason for the companion claims to be heard together.
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  7. If the adverse carrier files in E-Speed and we, as Company 2 have an adjoined PIP or Med Pay that would go with our counterclaim, how is that handled?

    • The PD issues being addressed in the E-Speed filing will be ruled upon unless Company 2 chooses to raise the defense that they have a companion Med Pay or PIP claim they would like heard at the same time as the auto physical damage claim. Company 2 should indicate this in the E-Speed contentions field. The case will proceed to hearing and the arbitrators will make a ruling based on the evidence presented.
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  9. If the adverse carrier files in E-Speed and we, as Company 2 have a BI claim from Company 1's insured, can we request a deferment?

    • No. There are no deferments in E-Speed, and the case will be heard to rule on the auto physical damage portion of the claim only. The decision will have no bearing on the BI claim. Note that there are exceptions where Company 2 may have a valid affirmative defense in the E-Speed case. For example, Company 2 may have a single limit policy. They may need to determine their entire liability exposure before proceeding with the PD claim. There may also be jurisdictions where the PD claim cannot be heard separately. Generally, however, the PD claim can be resolved in E-Speed despite a pending injury claim.
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  11. What happens when Company 2 states there was a phantom vehicle? Can this be raised as an affirmative defense?

    • Company 2 may raise the affirmative defense "that the compulsory provisions of the agreement do not apply to any claim that involves the interest of any party other than the disputing parties" (Article Second - C). They should provide evidence such as police reports, witness statements, etc. that will support the allegation that another vehicle was involved. The arbitrator will consider the defense that was raised and render a decision that determines if the case falls within the E-Speed jurisdiction. If there is no potential recovery from the phantom vehicle and there is still a dispute between the E- Speed member companies then the dispute will remain in the E-Speed forum and the arbitrator will rule the remaining liability assignment.
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  13. As I understand it, a deferment is not permitted when there is a pending bodily injury claim for the property damage claimant? In a state such as Oregon, State law does not allow separate causes of action for property and bodily injury claims.

    • Correct, there are no deferments in E-Speed. If state law stipulates the jurisdiction of a case is outside the scope of E-Speed, Company 2 must raise the defense. Article Fourth states the arbitrators will base their decisions upon the facts and the application of local law as presented in the contentions. Company 2 must notify the arbitrator of the additional claim(s) if it wishes to have the auto physical damage claim removed from E-Speed. Otherwise, the case will be heard and the decision will be final and binding for the auto physical damage. Company 2 could plead this defense in its response if it wishes to have the auto physical damage and bodily injury claims heard at the same time.
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    Many auto claims have supplements that are not known until the car is repaired. Due to the speed of E-Speed, vehicles will not always have repairs completed in 30 days from the loss date or, at least, the final billing and paperwork and billings will not have been completed. Company 1 has the obligation to verify the damages submitted as accurate.

    • Article Fourth of the E-Speed agreement states 'The finding on liability is res judicata to any automobile physical damage issue related to the accident'. If the damage is related and the amount being claimed is fair, the supplement should be paid. If supplemental damages are being disputed, the company seeking payment can re-file in E-Speed. The arbitrator will only review damages in dispute and thus make a ruling on the validity of the damages. The initial ruling on liability will be applied to any damages awarded. Company 1 and 2 must note the original liability ruling in their contentions.
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  15. What is a statement? With the unverified evidence rules in E-Speed it is unclear if a conversation a CR has with a witness which is simply summarized in a claims file is a statement. The only way to verify what the witness said is for the Audit Team to contact the witness. Even then, locating the witness, memory etc., could all be problems.

    • AF will not judge any company's claim standard. Some companies require recorded or written "statements", others do not. In the drop-down window of the E- Speed evidence section, AF addresses this issue. Note the drop-down list includes: Recorded or written "statements" or Adjusters Notes (which is a summary of the verbal version). The same is applicable for any witness. They are not written or recorded, however they are, legitimate reports, and the information from them can be described in E-Speed (these items can all be selected from the Evidence drop-down box in E-Speed). The source of the information should be listed as a Statement; however, it should be listed as MVR, Adjuster Notes, etc. An adjuster may describe a conversation with a witness, but should not call it a Statement unless he/she has a recorded or written statement from the witness.
    • We will not be contacting witnesses in the audit process. We will be verifying that a carrier's claim file has the evidence listed in the contentions and that the file accurately reflects the contentions. If a carrier claims to have a recorded statement from a witness, we will verify that it is indeed in the file and has been accurately described. If an adjuster's activity log describing a conversation with a witness is listed as evidence, we will verify that the activity log is accurately depicted in the contentions.
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  17. One issue that is commonly arbitrated are disputes over valuation in terms of cost or repair or ACV on a total loss. How will an arbitrator be able to make a meaningful decision based on evidence summaries - much of which are based on hearsay: i.e., conversations a CR has with a car dealer. Not admissible?

    • Adjusters' or appraisers' notes have always been admissible in inter-company arbitration due to the relaxed rules of evidence. In E-Speed, however, the adjuster will describe the valuation process, just as they do in their claim file. They will indicate that Joe Brown at ABC Chevrolet valued the vehicle at $200 above book value because of demand, while John Doe at XYZ values the vehicle at $300 over book. AF will then audit to verify that those comments are in the file. Disputing damages in E-Speed should not be very different Auto forum. If Company 1 has evidence to support their damages, they will describe it. If Company 2 has strong supporting material to challenge the damages, they will describe their evidence.
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  19. I was assigned to hear an Auto case that had previously been filed in E-Speed. The E-Speed filing was closed due to a coverage defense. Can a member refile the same claim in another forum? Isn't the E-Speed decision binding?

    • As in all our forums, the E-Speed decision is binding. What you need to consider in these instances is whether or not an actual "decision" was rendered on the coverage issue. As E-Speed has no provisions for granting extensions or deferments, and Company 2 must respond in 25 days, AF is fairly liberal in upholding No Coverage defenses.
    • E-Speed has no provision for Company 2 to disclaim coverage after the hearing as the Auto forum does (Rule 3-13). The simplified rules of E-Speed are intended to simplify the subrogation process for simple, low dollar claims. The rules were not designed to put Company 2 at a disadvantage in situations where they are not in a position to make a final coverage decision.
    • When the E-Speed ruling upholds an affirmative defense because of an ongoing SIU investigation, for example, the decision should not prejudice Company 1's ability to re-file in Auto. In situations where the Company 2 insured is driving a rental vehicle and Company 2 raises a No Coverage defense because there is a primary insurance elsewhere, E-Speed will uphold the defense. This is actually a jurisdictional issue rather than a coverage issue because the interests of another entity are involved. There are actually two respondent companies and the dispute is over which one is primary. Again, this decision should not prejudice your ability to re-file in Auto, naming both companies.
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  21. Where do I send my evidence?

    • The E-Speed filing Program is entirely paperless. The evidence in your file that supports your contentions should be described in the E-Speed evidence section. The description of the evidence should be detailed enough to explain the contents of the evidence and how it supports your contentions. Any evidence mailed, faxed or e-mailed to AF as an attachment will not be accepted.
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Section 3 - Monetary Limits/Damage

  1. What are the filing limits in E-Speed?
  2. What if we have a supplement that was not included with the original claim?
  3. What if Company 2 did pay their claim, or did not know they would have a Counterclaim at the time the E-Speed case was filed?
  4. How do I know when an E-Speed decision has been rendered? Will the decision be mailed to me?



  1. What are the filing limits in E-Speed?

    • As Company 1, the damages being sought must not exceed $3,500. As Company 2, the damages being sought by Counterclaim may not exceed $25,000.
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  3. What if we have a supplement that was not included with the original claim?

    • As indicated in the E-Speed rules, the liability decision is res judicata to all undisputed auto physical damages arising from the accident. If a supplement is incurred, the other company should honor it in accordance with the liability ruling if there is no dispute over the damages included in the supplement.
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  5. What if Company 2 did not pay their claim, or did not know they would have a Counterclaim at the time the E-Speed case was filed?

    • Since the liability decision in E-Speed is res judicata to all undisputed auto physical damages arising from the accident, Company 1 should honor the Counterclaim in accordance with the liability ruling. If there is any dispute over the damages paid, a new case my be filed for the damages. The filing company should provide the prior case number and the liability ruling. The new ruling will cover damage issues only.
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  7. How do I know when an E-Speed decision has been rendered? Will the decision be mailed to me?

    • E-Speed decisions are not mailed. The decisions can be viewed online and printed for your file. Once an E-Speed case has been heard, e-mail notifications are sent to both Company 1 and Company 2 letting them know that a decision has been posted. The decision notification e-mail itself does not include the decision but it includes a link to the case summary screen where the decision information can be found. Note: Companies can access E-Speed through their company intranet site will not be able to use the link. You can also access the decision through the E-Speed "My Watches" feature if you personally filed the case, or by doing a case search using the claim number or E-Speed case identification number.
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Section 4 - Audit Process/Decisions

  1. How do I know when an E-Speed decision has been rendered? Will the decision be mailed to me?
  2. Will the Basis of Findings or Panel Comments be included on the Decision screen?
  3. How will the Audit process confirm Evidence (i.e. - that a Witness statement is accurate)?
  4. How will the Company requesting an Award Pay notification be sent know that it was forwarded? Are they CC'd?
  5. What happens if a file that has been chosen for audit has been lost?
  6. What if you have entered incorrect information into an E-Speed case (an you later realize it) that you have already sent to AF to be heard?



  1. How do I know when an E-Speed decision has been rendered? Will the decision be mailed to me?

    • E-Speed decisions are not mailed. The decisions can be viewed online and printed for your file. Once an E-Speed Case has been heard, e-mail notifications are sent to both Company 1 and Company 2 letting them know that a decision has been posted. The decision notification e-mail itself does not include the decision but it includes a link to the case summary screen where the decision information can be found. Note: Companies that access E-Speed through their company intranet site will not be able to use the link. You can also access the decision through the E-Speed "My Watches" feature if you personally filed the case, or by doing a case search using the claim number or E-Speed case identification number.
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  3. Will the Basis of Findings or Panel Comments be included on the Decision screen?

    • Yes. They will both appear on the summary page when a decision has been published.
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  5. How will the Audit process confirm Evidence (i.e. - that a Witness statement is accurate)?

    • The audit will verify that what the file was said to contain is actually there. If for example a recorded witness statement is listed as evidence, the auditor will verify that recorded statements are consistent with what was described in the E-Speed evidence summary.
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  7. How will the Company requesting an Award Pay notification be sent know that it was forwarded? Are they CC'd?

    • The company requesting the Award Pay will be CC'd with a copy of the E-mail sent to the adverse party.
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  9. What happens if a file that has been chosen for audit has been lost?

    • AF will notify the audit contact of which files will be audited. If one of the files chosen for audit has been lost or misplaced, that file will fail. The results of this file will be calculated along with all the files audited to produce a final audit score. The total score will reflect how a company is performing in the program. AF will monitor this, and if a trend develops corrective actions will take place.
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  11. What if you have entered incorrect information into an E-Speed case (and you later realize it) that you have already sent to AF to be heard?

    • If you did not catch the error in time to edit, withdraw and refile the case (See Question 19, Section 1), the case will be heard as submitted. You will need to work out any discrepancies with the other party. You are advised to note the discrepancy in your paper file in the event that the file is chosen for an audit.
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Section 5 - Filing Fees/Award Pay

  1. What is the filing fee for E-Speed?
  2. Will a company that fails to pay an award within the 10-day limit be subject to a fine?



  1. What is the filing fee for E-Speed?

    • The filing fee for the Company 1 (the applicant) is $30. There is no filing fee as Company 2 (respondent/Counterclaimant). There is no additional charge for the automatic Counterclaim.
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  3. Will a company that fails to pay an award within the 10-day limit be subject to a fine?

    • Rule #3 of the E-Speed Filing Program states that the awards shall be paid within 10 calendar days of the date of the decision. If an award is not received within 15 calendar days of the decision date (this allows for mailing time), the prevailing company's representative is to electronically notify Arbitration Forums (AF) via the E-Speed web site. AF will send an electronic notification to the nonpaying company. If the award remains unpaid 10 calendar days after the electronic notice from AF, the prevailing company is free to file litigation for collection. The prevailing party shall be entitled to reasonable attorney's fees and costs incurred in pursuing payment of the award.
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